If you think that business is competitive in the local market, then you should just try online. Online, the competition is cut throat, many times more than what you find locally. That is why online reputation management is very important, especially for small businesses. Just a blemish on their name is enough to send a business spiraling down. Therefore, no chances should be taken when you are protecting the reputation of your business online. However, as critical as that sounds, there are many overlooked solutions, which would be simple to implement yet many business owners don’t remember them. Here, we will show you those and many more to help you along.
Today the craze of the day is social media, specifically social networking sites. The Internet is full of these and while some of them are titans, there are smaller ones, which nevertheless command memberships in tens of millions of people, professionals in different fields. Such sites also have great profiles for companies and therefore that is right where you want to start your reputation management. You must agree that here, the profile that you create for your business is very important. This should include a company logo, the one that those who find you there will find on your website and on your products and services. This is important if you are going to keep your presence alive and felt online.
Content on Wikipedia is king and the search engines love it. You should also launch your reputation management campaign there. Note that Wikipedia is a not-for-profit site that provides content free of charge. It is very important for you to police that channel carefully if there is content about your company or products posted there. Sometimes, someone who wishes you harm can post ill content and in such a case, you should make sure that you resolve that before any harm can be done. This is possible because there are proper channels put forth for just this. Always scout this channel and others like it, to make sure that if there is any content about your company’s products, it is correct and if it is not, you can then rectify it. Do not stake any chances with reputation management for your company because you are only as good as your online reputation.
Another of the most overlooked reputation management solutions is the online forums and review sites. Such are very important and if you are not careful, usefulness may be overshadowed by social media sites but it is your directive to make sure that you do not let the opportunity go. As hard to believe as this may sound, the truth is that if someone wants to know about your company, product or service they will look for reviews on the same. If they spot anything negative about it, then they will be wary about buying from you. It is, consequently, very important that you teach even your staff how to reply to negative reviews and how to answer queries on social media sites as part of reputation management.